Collections Manager Job at R&M Auto Finance, Westlake, OH

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  • R&M Auto Finance
  • Westlake, OH

Job Description

Job Description

Job Description

We are currently seeking a Collections Manager to join our team. We are seeking an individual with a professional, positive mindset that can build rapport with customers.

Responsibilities:

  • Generate weekly reports to track unpaid customer accounts
  • Make daily phone calls and send delinquent letters to customers who are behind on payments 
  • Advise and follow-up with customers on unpaid accounts
  • Conduct thorough account research to understand customer credit history 
  • Initiate repossession proceedings 
  • Keep records and status of customer's account
  • Build rapport with customers who have become delinquent and assist them in developing a plan to bring accounts to current status 

Qualifications:

  • Previous experience in debt collections
  • Ability to maintain confidentiality 
  • Attention to detail 
  • Effective written and verbal communication skills
  • Proficient knowledge of relevant computer programs such as MS office, Windows PC and web-based applications 

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