Job Description

Job Description

Job Description

Career Strategy is seeking a strategic and experienced Collections Manager to lead the credit and collections function for a large client based in New Martinsville, WV . This individual will be responsible for preserving financial assets through effective collections operations, minimizing delinquency and charge-offs, and developing team performance. This is a highly visible leadership role that involves daily collaboration with members, legal counsel, and senior leadership.

Key Responsibilities

• Develop and execute proactive collections strategies to reduce delinquency and recover outstanding debt.
• Lead, train, and manage the collections department staff, ensuring alignment with performance goals and regulatory standards.
• Analyze borrower financials to negotiate repayment solutions and initiate legal proceedings when necessary.
• Oversee repossession and foreclosure efforts and determine asset disposal strategies.
• Maintain compliance with federal and state collections laws, including the Fair Debt Collection Practices Act (FDCPA).
• Serve as liaison with legal counsel on collections-related litigation and attend legal proceedings as needed.
• Conduct internal audits and performance reviews to ensure collection activities meet policy and compliance standards.
• Collaborate with leadership to identify underwriting or portfolio trends contributing to delinquency and losses.
• Maintain and audit documentation of collection activity; ensure detailed and professional records for all member interactions.
• Participate in the development of collection policies, procedures, and department budget planning.
• Lead regular collection review meetings and report metrics to executive leadership.
• Coordinate with internal departments on charge-off strategies, recoveries, and insurance claims.

Performance Expectations

• Foster a service-driven collections culture with high attention to professionalism, diplomacy, and compliance.
• Meet or exceed delinquency and charge-off reduction goals through team coaching and strategic planning.
• Stay current on industry trends, lending regulations, and compliance updates.
• Build and maintain strong working relationships across departments to ensure smooth lending operations.

Minimum Qualifications

• Experience: 3–5 years of collections or related financial services experience, with at least 2 years in a supervisory or leadership role.
• Education: Associate’s degree in Business, Finance, or related field. Equivalent experience with in-house training programs may be considered.
• Communication: Strong written and verbal communication skills; able to manage sensitive member situations with professionalism and empathy.
• Regulatory Knowledge: Working knowledge of FDCPA and state/federal collections regulations.
• Technology: Proficiency in Microsoft Office and collections software platforms.
• Interpersonal Skills: High degree of discretion, diplomacy, and tact; capable of coaching and influencing both internal staff and external members.

Preferred Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• Experience in a credit union or community banking environment.
• Legal collections or litigation experience.

#ZR Company Description

Our mission is to provide the most professional Human Resources and Staffing services available to assist organizations in meeting their strategic objectives and help individuals reach their personal and professional goals. Our goal is to enhance our client's lives both economically and ethically, by providing services that are value-based.
Recruiting services provided by Career Strategy Consultants are conducted by a staff of experienced professionals to meet all of your staffing needs. Our recruiters have worked in a variety of industries, including healthcare, construction, manufacturing (union and non-union), financial services, life sciences, law/paralegal, information technology, and logistics & supply chain. Our group is fully capable of focusing our search locally, nationally, or internationally to source viable candidates to fulfill any hiring need.

Please contact us for more information about creating customized staffing, coaching, recruitment, training, and additional HR strategies for your business. Please review our other open positions on our website:

Company Description

Our mission is to provide the most professional Human Resources and Staffing services available to assist organizations in meeting their strategic objectives and help individuals reach their personal and professional goals. Our goal is to enhance our client's lives both economically and ethically, by providing services that are value-based.
Recruiting services provided by Career Strategy Consultants are conducted by a staff of experienced professionals to meet all of your staffing needs. Our recruiters have worked in a variety of industries, including healthcare, construction, manufacturing (union and non-union), financial services, life sciences, law/paralegal, information technology, and logistics & supply chain. Our group is fully capable of focusing our search locally, nationally, or internationally to source viable candidates to fulfill any hiring need.\r\n\r\nPlease contact us for more information about creating customized staffing, coaching, recruitment, training, and additional HR strategies for your business. Please review our other open positions on our website:

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