IT Support Technician Job at Viaero Wireless, Fort Morgan, CO

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  • Viaero Wireless
  • Fort Morgan, CO

Job Description

Job Description

Job Description

IT Support Technicians are expected to provide guidance, assistance, coordination, and follow-up with internal customers regarding IT related issues. Your contributions on the team will help our employees and business partners with issues including error messages, software requests and installation/troubleshooting of software, formatting of files, computer/hard drive issues, and more.

Responsibilities

  • Installation, configuration, troubleshooting and daily maintenance of Windows desktops and laptops
  • Provide technical support for users experiencing software or hardware issues
  • Perform Systems software, application, and hardware updates
  • Implement Policies, procedures, and technologies to protect confidential information while allowing appropriate access
  • Generate and maintain documentation of procedures and tickets submitted for support
  • Installing, slicing, and crimping Cat6 cable

Qualifications

High School diploma or GED required. An Associate's or vocational degree in computer or technical related science or equivalent work experience is preferred.

Possession of a technical certificate is preferred not required:

  1. CompTIA A+
  2. CompTIA Sec+
  3. CompTIA Net+

Knowledge of:

  • Active Directory Users and Computers
  • General networking principals
  • Microsoft 365
  • Voice over IP (VoIP)
  • DHCP and DNS
  • Microsoft Exchange
  • VPN

Preferred Skills:

  • Hands-on experience with hardware installations and troubleshooting.
  • Strong software installation and troubleshooting skills.
  • Previous experience with remote desktop software, such as Bomgar

Must have ability to pass pre-employment background checks, MVR check, substance screening that follows federal laws. Candidates must be at least 21 years old and have a valid driver's license.

We offer strong insurance options, including medical/dental/vision coverage, short/long term disability and life insurance. We have a generous 401K match, offer free monthly cell service plus a free phone, holiday pay, vacation and sick pay, and tuition reimbursement.

Job Tags

Temporary work, Work experience placement, Remote work,

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