Job Description
We are in search of a Front Desk Associate to become a part of our clients team in the Service industry, situated in Schenectady, New York. This role offers a long term contract employment opportunity, where you will be primarily responsible for managing customer interactions, overseeing accounts, and ensuring data entry accuracy.
Responsibilities:
• Effectively manage and direct customer interactions via phone calls.
• Follow up on customer inquiries and ensure they are resolved promptly.
• Supervise the payment collection process and ensure timely receipt.
• Accurately apply received payments to the relevant customer accounts.
• Direct customers to the appropriate sales personnel as required.
• Maintain an accurate record of all customer credit information.
• Monitor customer accounts regularly and take necessary actions when needed.
• Ensure precise numeric data entry in all customer records.
• Uphold the accounts receivable process and ensure its smooth operation.
• Proven experience in an office management role or similar administrative position
• Proficiency in data entry, particularly numeric
• Excellent organizational and time-management skills
• Ability to multitask and prioritize daily workload
• Strong verbal and written communication skills
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• High attention to detail and problem-solving skills
• Ability to work well under pressure and meet deadlines
• Ability to maintain a high level of accuracy in preparing and entering information
• Demonstrated ability to effectively manage and lead a team
• Excellent customer service skills and detail-oriented demeanor
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