Job Description

Job Description

Job Description

Senior Communications Specialist (Hybrid)

SALARY

$88,462 - $98,779

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

LOCATION

Seattle, WA (Hybrid)

FIND OUT ABOUT THIS ROLE AND OUR MISSION TO CREATE POSITIVE CHANGE

This role is ideal for someone who is operationally excellent, service-driven, and passionate about shaping a best-in-class experience as a Senior Communications Specialist.

At Plymouth Housing, we work to end homelessness and create a community where everyone has stability, dignity, and hope. The Senior Communications Specialist plays a critical role in this mission by helping staff feel connected, informed, and inspired. Through communications that are timely, clear, and inclusive, this role strengthens organizational culture, builds trust in leadership, and ensures staff see themselves in our mission and values.

Reporting to the Senior Director of Communications, the Specialist leads the organization's internal communications work. They combine message-savvy storytelling with technical expertise and operational precision — running presentations, managing SharePoint and newsletters, and translating complex information into simple, effective updates. They partner closely with departments to support staff engagement, collaborate on executive communications that shape leadership voice, and serve as the first daytime backup for crisis communications, ensuring urgent updates are timely and trusted.

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, Plymouth is helping the most vulnerable members of our community leave homelessness behind forever. At Plymouth, we’re not simply trying to get people off the streets. We provide supportive services like case management and health care so that our residents can thrive long-term. As part of our strategic vision, we are building internal behavioral health services and transforming our systems to address rapid growth and the changing needs of residents.

WHAT YOU CAN EXPECT TO BE DOING IN THIS ROLE AT PLYMOUTH HOUSING

Internal & Operational Communications

• Collaborate with the Senior Director of Communications on executive communications projects, helping shape leadership messaging and organizational voice.
• Develop and deliver clear, engaging communications — from CEO announcements to staff forums, newsletters, and SharePoint updates — that keep employees informed, connected, and aligned.
• Translate complex or technical information into concise, staff-friendly messaging.
• Produce Plymouth News, the weekly all-staff email, sourcing stories from across departments, and inspiring staff connection to mission and vision and organizational priorities. Collaborate cross-departmentally to craft communications aligned with organizational priorities and operations.
• Monitor the Comms inbox and act as a quick responder to requests and questions.
• Track and analyze comms performance (open rates, survey data, focus groups) to strengthen engagement.

Technical & Visual Communications

• Tell stories through compelling presentations and visuals that bring leadership messages to life and connect with staff across the organization.
• Leverage technology to strengthen employee engagement, using tools like SharePoint, Mentimeter, and Microsoft Forms to gather insights, spark dialogue, and surface staff voices.
• Maintain brand standards and visual consistency across all internal content, ensuring clarity, professionalism, and alignment with Plymouth’s mission and values.

Crisis & Urgent Communications

• Serve as the first daytime backup for crisis and urgent announcements.
• Draft and distribute timely, clear communications in high-pressure situations.
• Flex hours during bursts (e.g., CEO announcements, major initiatives), with time adjusted afterward to maintain balance.

Events & Meetings

• Support staff forums, recognition events, and town halls.
• Manage slides, talking points, and communications logistics for staff gatherings.

Success Measures

In the first year, success will look like:

• Staff communications are clear, timely, and build trust across the organization.
• Engagement grows, reflected in open rates, survey participation, and positive feedback.
• Communications are consistently transparent, inclusive, and responsive to staff needs.
• Leadership trusts you for your balance of listening and initiative — making space for others while moving work forward.
• You provide calm and reliability in crisis moments, holding complexity with professionalism and care.
• Colleagues know you as a respectful, trauma-informed, and collaborative partner who builds trust through positivity and solutions.

SOME KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU

• Excellent writing, editing, and communication skills with an inclusive lens.
• Fast, agile, and responsive — thrives in a deadline-driven environment.
• Strong customer-service mindset when working with leaders and across departments.
• Skilled at building trust and collaborative relationships across teams.
• Proficient in Microsoft Office Suite (PowerPoint, Visio, SharePoint, Forms).
• Comfortable with survey and engagement tools (Mentimeter or similar).
• Performs other related tasks as assigned.

QUALIFICATIONS

• Bachelor’s degree in communications, Journalism, Marketing, or related field; or equivalent experience
• 4–6 years of experience in internal communications, employee engagement, or related roles (marketing, social media, etc).
• Track record of success in deadline-driven environment.
• Strong writing/editing experience with examples of staff-facing communications preferred.
• Skilled at producing presentations and using MS tools to support staff comms.
• Nonprofit or mission-driven experience preferred.

WORK SCHEDULE

• This role is primarily based in an office setting, requiring extended periods of sitting and computer use.
• Occasional walking and standing may be necessary for tasks such as attending meetings or conducting training sessions.
• This position is a hybrid min 2-4 days in the office. However, flexibility for remote work requires reliable internet access and a suitable workspace at home.

BENEFITS

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits. Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national

origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.

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