Job Description
At Patriot Conceptions , we believe every act of family building is an act of courage — and every surrogate deserves exceptional support at every step.
We are looking for a Surrogate Case Manager who will serve as the primary liaison between our surrogates, intended parents, clinics, and partner networks. This person will guide each surrogate from match to delivery, ensuring that her medical, emotional, and financial needs are met with empathy, precision, and care.You will work closely with our in-house coordination, legal, and finance teams to oversee insurance verification, benefit reviews, and disbursements, while also nurturing strong, trusting relationships with each surrogate under your care.
Key Responsibilities
Serve as the primary point of contact for surrogates from onboarding through postpartum.
Coordinate with IVF clinics, mental-health professionals, and insurance providers to ensure seamless case progress.
Manage all insurance verification, policy reviews, and claims support in collaboration with our internal insurance partner team.
Guide surrogates through medical protocols, travel arrangements, and milestone updates , ensuring they feel informed and supported.
Track and manage financial disbursements in coordination with our TrustUS escrow platform to guarantee accurate, on-time payments.
Maintain timely, empathetic communication and case notes in Zoho CRM and internal case-tracking systems.
Support emotional wellbeing by anticipating needs, resolving issues proactively, and celebrating key milestones throughout the journey.
Collaborate cross-functionally with operations, marketing, and tech to refine surrogate experience programs and improve efficiency.
Qualifications
Bachelor’s degree in psychology, social work, nursing, or a related field (Master’s preferred).
Minimum 2 years’ experience in case management, fertility coordination, social work, or patient services.
Deep empathy and understanding of reproductive health, surrogacy, or family-building processes.
Excellent organizational, communication, and crisis-management skills.
Comfort working with digital tools and CRM systems (Zoho CRM, Google Workspace, or equivalent).
Strong ability to multitask, prioritize, and maintain emotional composure in a fast-paced environment.
Patriot Conceptions is a top-ranked, veteran-owned surrogacy and egg-donation agency headquartered in Southern California with national reach.
We empower intended parents and surrogates through transparent communication, world-class coordination, and purpose-built technology.
Our team is driven by impact, empathy, and innovation — and we’re scaling fast. From earning places on the Inc. 5000 and Deloitte Fast 500 lists to building partnerships with leading IVF networks and healthcare investors, we are redefining what ethical, data-driven surrogacy looks like in the U.S.
Patriot Conceptions is a top-ranked, veteran-owned surrogacy and egg-donation agency headquartered in Southern California with national reach.\r\nWe empower intended parents and surrogates through transparent communication, world-class coordination, and purpose-built technology.\r\nOur team is driven by impact, empathy, and innovation — and we’re scaling fast. From earning places on the Inc. 5000 and Deloitte Fast 500 lists to building partnerships with leading IVF networks and healthcare investors, we are redefining what ethical, data-driven surrogacy looks like in the U.S.
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